Nexum PSA
Service delivery, billing and operations in one calm workspace.
Nexum PSA gives IT providers a practical way to run tickets, projects, agreements, time, expenses and invoicing without forcing the team into six separate systems.
One workspace
Tickets, projects and agreements
Keep the service team, delivery work and commercial follow-up connected.
Invoice-ready
Time, expenses and recurring services
Turn operational activity into cleaner billing data with less manual chasing.
Built for IT
MSP, service desk and field delivery
A focused PSA foundation for teams that live between support, projects and customers.
Why Nexum PSA
A practical operating system for service work
The best PSA software should remove friction from the daily rhythm of support, delivery and billing. Nexum PSA is shaped around the work IT providers repeat every week.
Support desk
Capture and prioritize
Track requests, ownership, SLAs and follow-up so nothing sits invisible between inboxes.
Project delivery
Plan and execute
Move from scope to tasks, time and milestones with a shared view of progress.
Commercial control
Agreements to invoice
Connect recurring services, billable work and approvals before the invoice run starts.
Workflow
From request to invoice
The workflow follows the real path of an IT service job: capture the need, plan the work, deliver with control, and invoice with confidence.
01 Capture
Tickets and intake
Requests arrive, are categorized and get the right owner from the start.
02 Plan
Tasks, resources and agreements
Teams see what is included, what is billable and what needs scheduling.
03 Deliver
Time, notes and customer updates
Work is documented as it happens, keeping both the team and customer aligned.
04 Invoice
Approvals and billing data
Approved time, expenses and recurring services are ready for the finance workflow.
Platform
The modules a service provider expects
Nexum PSA is positioned as a complete PSA foundation: broad enough to cover daily operations, focused enough that teams can actually use it.
Agreements and SLAs
Service commitments
Manage recurring services, response expectations and customer-specific rules.
Time and expenses
Billable control
Capture activity close to the work and reduce the cleanup before billing.
Project delivery
Scope to completion
Plan tasks, milestones and responsibilities without losing the commercial picture.
Customer portal
Shared visibility
Give customers a clear place for requests, updates and approvals.
Reporting
Operational insight
See workload, profitability, SLA performance and delivery trends in one view.
Integrations
Your existing stack
Connect the PSA workflow to the tools already running the business.
Next step
Ready to see Nexum PSA in your workflow?
Book a short walkthrough and we will map the product to the way your service team handles tickets, projects, agreements and billing today.